Terms and Conditions

Registration

Advance reservations are strongly recommended for Yours Outdoors Experience Packages. This will ensure that your place will be secured and that any necessary equipment and extras are available to you.

To confirm your booking, we require a 25% deposit.

Upon receipt of your deposit Yours Outdoors will provide you with a detailed package including confirmation, itinerary, waiver form, medical form, things you should know and things you should bring. We also ask that you let us know of any dietary restrictions or preferences at least a week in advance of the experience. Completed forms and waivers are due prior to commencing your Experience Package. Forms can be returned to Yours Outdoors by mail, email or fax.

Payment Procedures

You may pay for your experience using one of the following options:

Balance payments are to be paid in advance or at start of your Experience Packages. All prices are in Canadian dollars and subject to 13% HST.

Cancellation Policy

Cancellation by the customer:

As some of our costs are incurred prior to the experience package date, we are bound to the following cancellation fees:

  • 90 - 61 days before the experience package date - 95% will be refunded
  • 60 – 31 days before the experience package date - 75% will be refunded
  • 30-15 days before the experience package date - 50% will be refunded
  • 14 or less days before the experience package date - no refund possible

Cancellations by the customer must be provided to Yours Outdoors in writing.

Cancellation by Yours Outdoors:

In the case where Yours Outdoors has to cancel an experience package as a result of not meeting the minimum amount of bookings, we shall refund the full amount paid already. We reserve the right to do so within 14 days prior to the beginning of the experience.

Yours Outdoors reserves the right to modify itineraries or if necessary cancel an experience package due to circumstances beyond our control (e.g. weather conditions). If this occurs we shall endeavor to meet your needs with another experience on a mutually convenient date.

Liability

All participants are required to sign a waiver form and medical form.

Inclusions and Exclusions

Many of our experience packages are geared to be all-inclusive. For more information please refer to individual Experience Package descriptions.

Additional Information

Most experience packages are based on minimum booking of 6 persons unless stated otherwise in the specific experience description. Yours Outdoors can custom design experience packages for independent travelers and small groups.